A little more clarity.
The useful details, from placing your order to finding its place at home.
Shipping & collection
How much does shipping cost?
New Zealand shipping (NZD)
- North Island: NZ$10.
- South Island: NZ$12.
- Rural: from NZ$12 North Island / NZ$14 South Island.
- Priority dispatch: from NZ$20 for non-rural addresses.
Free standard shipping on non-rural orders NZ$199+
Rural delivery and priority dispatch are excluded.
Your final rate is confirmed at checkout using your postcode and parcel weight.
What does shipping cost for heavier parcels?
Standard courier — 18 kg+
- North Island: NZ$20.
- South Island: NZ$24.
Rural delivery — 3 kg+
- North Island: NZ$20.
- South Island: NZ$24.
- Bay of Plenty: NZ$12 at all weights.
Priority dispatch — 18 kg+
NZ$30 for non-rural addresses.
Standard non-rural courier is free on orders NZ$199+. Rural delivery and priority dispatch are excluded.
Do you allow pick-ups?
Yes! Pick-up is at our showroom which is based in Tauranga.
Order as usual and select pick-up at the checkout page.
You will be notified when your order is ready to be collected (usually in 1-2 business days). You will be sent an email with pick up address and instructions, please note an appointment is to be made of day and time of pick-up to ensure we are at the showroom.
How long will it take to get my order?
In stock orders are dispatched within 1-2 business days.
New Zealand
Delivery will then take around 1-3 business days. Rural and South
Island addresses may take some extra time for delivery after dispatch.
International
Depends on the service you select, delivery may take from 2 -14 business days to arrive.
Order not delivered / delivered elsewhere?
If tracking shows your order as delivered but you haven't received it, or it was delivered to the wrong address, please contact us as soon as possible and within 7 days of the recorded delivery date through our Returns form.
Courier claims are time-sensitive; after this period we may be unable to lodge a claim or recover the parcel. If you supplied an incorrect or incomplete address, additional recovery or redelivery costs may apply.
Submit a request.
Who is responsible for paying duties, taxes, or customs fees on international orders?
It is the buyer’s responsibility to cover any duties, taxes, or customs fees applicable to their order upon arrival in their destination country.
Orders & returns
My order arrived damaged, faulty or incorrect.
If your item is faulty or arrives damaged, please let us know as soon as possible through our Returns form. Include photos and details so we can assess the issue. Where appropriate, we'll arrange a repair, replacement, refund or other remedy at no additional cost to you.
If we've sent the wrong item, colour, size or quantity, please let us know as soon as possible through the same form. We'll arrange the return and replacement at no additional cost to you.
Submit a request.
Need to make a return?
For a change of mind, wrong size or colour, submit a request through our Returns form within 7 days of receiving your order. Items must be unused, in their original condition and include all original packaging.
Approved change of mind returns receive store credit, less an 8% restocking fee. Original and return shipping costs are non-refundable.
We do not accept change of mind returns on sale items, custom monogrammed products, custom coloured FOLD products, made-to-order products or other personalised items.
Please wait for approval before sending your return. Approved change of mind returns must arrive back with us within 30 days of you receiving your order to be accepted. Package it carefully and follow the return shipping instructions provided when your return is approved. Keep proof of postage and do not apply courier labels directly to the product's original packaging. Returns are usually processed within 2–5 working days of receipt.
Submit a request.
Can I change or cancel my order?
Standard orders can be changed within 24 hours of being placed, provided they haven't been dispatched and don't contain customised, personalised or made-to-order products. Standard orders cannot be cancelled once placed.
Orders containing custom monogramming, custom colouring, personalised or made-to-order products cannot be changed or cancelled once placed. Please check all order and customisation details carefully before purchasing.
For pre-orders, see the separate pre-order FAQ below.
Can I change or cancel a pre-order?
Pre-orders can be changed or cancelled within 7 days of being placed, unless customised or personalised items have already entered production.
After 7 days, a pre-order cannot be cancelled for a refund. If it hasn't been dispatched, cancellation may be requested for store credit. Once dispatched, our standard returns policy applies.
Products & projects
Where are our products manufactured?
We take pride in designing all our products in-house and carefully crafting them both locally and abroad.
Do you offer custom sizes / colours?
Absolutely if you are wanting 20+ units.
What finish are your powder coated goods?
Our shelving we use a slight texture matt finish powder coat and our signage is a smooth matt finish.
Where can I view your products in person?
You can view our full range in person exclusively at Made of Tomorrow HQ, located at 40B Hotuhotu Street, Tauriko, Tauranga. Visits are by appointment only.
What if an item is out of stock?
If an item is out of stock, please get in touch to see if / when it will be available again.
Can I pre-order something?
Yes, when you see the 'pre-order' tab on a product, that means its going to be back in stock shortly and is available to pre-order.
Do you offer trade?
Please apply via our trade page here.
Do you offer custom fit-outs for homes, hotels or stores?
Yes, please get in touch for more information.
What payment options do you accept?
We accept Afterpay, Paypal, Shoppay, Credit Card, Debit card, Mastercard & AMEX
Monogramming
What can I monogram?
Character Limit: Up to 8 characters.
Eligible Characters: English alphabet and numbers (uppercase only)
Symbols: - # . ! @ & - +'
Macrons: Ā Ē Ī Ō Ū
Zodiac signs: ♓️ ♒️ ♑️ ♐️ ♏️ ♎️ ♍️ ♌️ ♋️ ♊️ ♉️ ♈️
To use these icons, copy and paste from here. Icons may appear as coloured emojis in the preview, but they will be monogrammed in your selected colour.
Monogramming is done daily, but may add 1 - 2 business days to your order processing time.
How many characters can be monogrammed?
Up to 8 characters can be monogramed.
What is the lead-time if I add monogramming?
Monogramming will only add 1 - 2 business days. For urgent orders, please get in touch with us and we can see how we can help!
What colour options are there?
White foil, Silver foil, Gold foil, Black foil, Sage Green foil, Bronze Foil and Blind deboss. Simply select from the options that appear.
Where will the monogramming appear & font?
We monogram on the front cover of our notebooks, diaries, at the bottom-middle position. Our chosen font for monogramming is Swiss 721 Devanagari.
What if I pre-ordered my diary with monogramming?
You will be amongst the first to receive your order early September!
Do you offer monogramming for corporate gifts?
We sure do! Please see further information here. Or get in touch with us to discuss further!
Still have a question?
We’re here to help.