FAQs - Shipping & Returns

  • Rates calculated at checkout.

  • Yes! Pick-up is at our showroom which is based in Tauranga.

    Order as usual and select pick-up at the checkout page.

    You will be notified when your order is ready to be collected (usually in 1-2 business days). You will be sent an email with pick up address and instructions, please note an appointment is to be made of day and time of pick-up to ensure we are at the showroom.

  • In stock orders are dispatched within 1-2 business days.

    New Zealand
    Delivery will then take around 1-3 business days. Rural and South
    Island addresses may take some extra time for delivery after dispatch.

    International
    Depends on the service you select, delivery may take from 2 -14 business days to arrive.

  • If your item is faulty or arrives damaged, please let us know as soon as possible through our self-service returns page. Include photos and details so we can assess the issue. Where appropriate, we'll arrange a repair, replacement, refund or other remedy at no additional cost to you.

    If we've sent the wrong item, colour, size or quantity, please let us know as soon as possible through the same page. We'll arrange the return and replacement at no additional cost to you.
    Submit a request.

  • If tracking shows your order as delivered but you haven't received it, or it was delivered to the wrong address, please contact us as soon as possible and within 7 days of the recorded delivery date through our self-service returns page.

    Courier claims are time-sensitive; after this period we may be unable to lodge a claim or recover the parcel. If you supplied an incorrect or incomplete address, additional recovery or redelivery costs may apply.
    Submit a request.

  • For a change of mind, wrong size or colour, submit a request through our self-service returns page within 7 days of receiving your order. Items must be unused, in their original condition and include all original packaging.

    Approved change of mind returns receive store credit, less an 8% restocking fee. Original and return shipping costs are non-refundable.

    We do not accept change of mind returns on sale items, custom monogrammed products, custom coloured FOLD products, made-to-order products or other personalised items.

    Please wait for approval before sending your return. Package it carefully and return it at your cost using a tracked courier. Keep proof of postage and do not apply courier labels directly to the product's original packaging. Returns are usually processed within 2–5 working days of receipt.

    Submit a request.

  • Standard orders can be changed within 24 hours of being placed, provided they haven't been dispatched and don't contain customised, personalised or made-to-order products. Standard orders cannot be cancelled once placed.

    Orders containing custom monogramming, custom colouring, personalised or made-to-order products cannot be changed or cancelled once placed. Please check all order and customisation details carefully before purchasing.

    For pre-orders, see the separate pre-order FAQ below.

  • It is the buyer’s responsibility to cover any duties, taxes, or customs fees applicable to their order upon arrival in their destination country.

  • Pre-orders can be changed or cancelled within 7 days of being placed, unless customised or personalised items have already entered production.

    After 7 days, a pre-order cannot be cancelled for a refund. If it hasn't been dispatched, cancellation may be requested for store credit. Once dispatched, our standard returns policy applies.

FAQs - General

  • We take pride in designing all our products in-house and carefully crafting them both locally and abroad.

  • Absolutely if you are wanting 20+ units.

  • Our shelving we use a slight texture matt finish powder coat and our signage is a smooth matt finish.

  • You can view our full range in person exclusively at Made of Tomorrow HQ, located at 40B Hotuhotu Street, Tauriko, Tauranga. Visits are by appointment only.

  • If an item is out of stock, please get in touch to see if / when it will be available again.

  • Yes, when you see the 'pre-order' tab on a product, that means its going to be back in stock shortly and is available to pre-order.

  • Please apply via our trade page here.

  • Yes, please get in touch for more information.

  • We accept Afterpay, Paypal, Shoppay, Credit Card, Debit card, Mastercard & AMEX

FAQs - Monogramming

  • Character Limit: Up to 8 characters.

    Eligible Characters: English alphabet and numbers (uppercase only)
    Symbols: - # . ! @ & - +'
    Macrons: Ā Ē Ī Ō Ū
    Zodiac signs: ♓️ ♒️ ♑️ ♐️ ♏️ ♎️ ♍️ ♌️ ♋️ ♊️ ♉️ ♈️

    To use these icons, copy and paste from here. Icons may appear as coloured emojis in the preview, but they will be monogrammed in your selected colour.

    Monogramming is done daily, but may add 1 - 2 business days to your order processing time.

  • Up to 8 characters can be monogramed.

  • Monogramming will only add 1 - 2 business days. For urgent orders, please get in touch with us and we can see how we can help!

  • White foil, Silver foil, Gold foil, Black foil, Sage Green foil, Bronze Foil and Blind deboss. Simply select from the options that appear.

  • We monogram on the front cover of our notebooks, diaries, at the bottom-middle position. Our chosen font for monogramming is Swiss 721 Devanagari.

  • You will be amongst the first to receive your order early September!

  • We sure do! Please see further information here. Or get in touch with us to discuss further!